Categories: Customer Service

by stonemar

Share

Categories: Customer Service

by stonemar

Share

Cleaning stone floors – the stone restoration trade is a privilege to work in and we enjoy the challenge of constantly improving the standards within our industry.

The way in which we do this is by drawing on our experience, cementing our high-level principles and customer service and pursuing ongoing training for our skilled craftsmen.

This pioneering approach has allowed us the opportunity to build a well-respected local reputation for stone cleaning, stone restoration and stone polishing services throughout Essex and the surrounding areas.

Customer Service EssexDemand for our services has extended the areas that we serve; our aim is to offer a professional and consistent service. This is done by the use of patented cleaning technology, solutions and treatments, backed by our extensive training.

We are fully insured in all work treatments undertaken and provide restoration for both domestic and commercial clients.

The way in which we approach this is to concentrate on customer service. We are delighted that the feedback from our clients has shown that they feel that we deliver exceptional finishes whilst always ensuring that our clients are well-informed.

Our on-going provision means that our clients are offered information on routine maintenance of their stone flooring. This includes cleaning techniques and best-available product formulations; all of which is tailored to their specific stone floor.

To demonstrate the incredible transformations that can be achieved we are also happy to provide a sample area. This will show you a direct comparison; it is often the case where clients have not realised the level to which their tiles have deteriorated.

The process happens over a long period of time and therefore can appear less severe. This is a really rewarding part of our job; if you would like to enquire about a free no obligation quotation or survey please call on 01279 866838.

** Please take a minute to view our Stone Cleaning Blog which has a wealth of information about cleaning stone floors.

STAY IN THE LOOP

Subscribe to our free newsletter.

Don’t have an account yet? Get started with a 12-day free trial

Related Posts

  • Natural stone and hard flooring can transform a property, but keeping those surfaces looking their best requires specialist knowledge. MCS Stonecare combines practical experience, professional equipment and a customer-first approach to deliver dependable cleaning and restoration for homes and businesses across Essex, Hertfordshire and surrounding areas. Expertise Across a Wide Range of Surfaces Every floor is different. Marble, limestone, travertine, granite, terrazzo, slate and porcelain each demand the correct products, techniques and finishes. MCS Stonecare offers cleaning, polishing, sealing, protection and restoration tailored to the material and its condition. This informed approach helps avoid unsuitable treatments while giving tired, scratched [...]

  • Customer reviews play a crucial role in the success and reputation of MCS. These reviews offer honest and firsthand insights into the customer experience, helping potential clients make informed decisions before choosing MCS for products or services. Positive feedback builds trust and credibility, showing that MCS delivers on its promises and meets or exceeds customer expectations. In today’s digital age, most customers research online before choosing a specific company. Reviews often serve as social proof, influencing the choices of new customers and setting MCS apart from competitors. They also boost the company’s visibility through search engines and help strengthen its [...]

  • While we can be confident in our ability to offer a first-class service for the cleaning and restoration of your stone floors, it is important that our clients gain confidence from others that we have served. Our testimonials page provides a range of client reviews we have received. All of these are important for our continued success. MCS Stonecare – Some recent reviews include: “Mark is top class – one of the most courteous and friendly workers I have had the pleasure to work with. My floor looks amazing. His work is absolutely top quality and he is extremely meticulous. [...]

  • Our tile cleaning services are comprehensive and range from: Cleaning Polishing Protection These provisions are offered for all stone floors, tiles and hard services. Part of the process is to instruct a survey. Why instruct a survey? There are a range of reasons as to why a survey is needed. These are supplied as standard, if required. This provision offers an insight into the anticipated results and inevitably provides us with the opportunity to showcase our expertise. From our client’s point of view it is also an opportunity for them to get to know us and to see our professional [...]